At Home of Sofas, we want you to be happy with your purchase. If you need to return or exchange an item, please contact us as soon as possible so we can assist you.
Returns
For orders placed online, customers may request to cancel and return eligible products within 14 days of receiving the goods. This is in line with UK distance-selling rules. GOV.UK
To request a return, please contact us within 14 days of delivery and provide your order number, name, contact details and the reason for the return.
Returned products should be kept in good condition and, where reasonably possible, returned with their original packaging, accessories and parts.
Customers may inspect the product as they would reasonably be able to in a shop. If a product has been used or handled more than necessary and its value has been reduced, an appropriate deduction may be made from the refund where permitted by law. Legislation.gov.uk
Faulty, Damaged or Incorrect Items
If your sofa or other product arrives damaged, faulty, incomplete or different from what you ordered, please contact us as soon as possible.
Where required under UK consumer law, we will offer an appropriate remedy such as a repair, replacement or refund. Your statutory rights are not affected by this policy. GOV.UK
Please provide photographs of any visible damage where possible so we can investigate the issue quickly.
Exchanges
We accept exchanges on eligible products. Please contact us before returning an item so we can confirm availability of the replacement product and arrange the exchange.
Any difference in price between the original and replacement product will need to be paid or refunded as appropriate.
Return Delivery Costs
If you change your mind, you may be responsible for the reasonable cost of returning the product, provided this has been clearly communicated to you before purchase.
For faulty, damaged or incorrectly supplied products, we will arrange or cover reasonable return costs where required.
Because Sofas and other furniture can be large items that cannot normally be returned by standard post, please contact us before arranging any return. We will provide information about collection or return arrangements and any applicable costs. UK guidance requires businesses to clearly explain return costs for goods that cannot normally be returned by post. GOV.UK guidance
Refunds
Once a return has been received and approved, the refund will normally be issued using the same payment method used for the original purchase, unless another method has been agreed.
Where the statutory cancellation right applies, refunds will be processed within the timescales required by UK consumer law. Legislation.gov.uk
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
How to Request a Return
To request a return, refund or exchange, please contact us through the contact details shown on our website.
Please include:
- Your name
- Order number
- Contact number or email address
- Product being returned
- Reason for the return
- Photos if the product is damaged or faulty
Your Legal Rights
Nothing in this policy is intended to limit or exclude rights provided to customers under applicable UK consumer law.